Business Class Group Privacy Policy


The Privacy Policy set out below outlines the manner in which we manage personal information obtained through visitors to the Business Class Group (BCG) websites.

By using the web site, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Specific privacy terms contained in any documents made available by us should be read together with this Privacy Policy.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We welcome your comments and feedback. We do not make any representations about third party web sites that may be linked to the web site.

Respecting Information Privacy

We recognise the importance of protecting the privacy of information we collect that is capable of identifying an individual ("personal information"). In collecting and handling personal information, we are bound by the applicable privacy laws in Hong Kong. This Privacy Policy governs the manner in which personal information will be dealt with.

There may be circumstances in which we need to transfer personal information outside Hong Kong. If we do so, we strive to ensure that any Business Class Group company to which the information is transferred will be subject to binding privacy obligations.

In line with the GDPR requirements for EU residents BCG will not disclose or transfer your personal data to a third party data controller located outside the European Economic Area (EEA) unless we notify you about the transfer and the third party data controller processes the personal data in accordance with the HK PDPO that we consider provides adequate data protection for clients. In relation to BCG companies in the United Kingdom personal data will be handled in accordance with UK-GDPR and Data Protection Act 2018 as stated in the Privacy Notices on their individual websites.

Problems or Questions

If we become aware of any ongoing concerns or problems with the web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact us.

Further Data Protection Information

For more information about privacy issues in Hong Kong and protecting your privacy, visit the web site of the Office of the Privacy Commissioner for Personal Data, Hong Kong.

What Personal Information do we collect and why?

In order to provide you with services, answer your enquiries, deal with your requests or improve the services we offer you, we may collect and process the following personal information about you:

  • Information, such as your name, email and other contact details (including information that you provide by filling in forms on the web site). This includes information provided at the time of registering to use the web site, subscribing to our service, posting material, requesting further services or applying for credit. We may also ask you for personal information if you report a problem with the web site. If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through the website.
  • Details of your visits to the web site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  • If we do not collect this personal information from you, we may not be able to provide you with the services or assistance you have requested.

How do we use your Personal Information?

We may use personal information in the following ways:

  • To ensure that content from the web site is presented in the most effective manner for you and for your computer.
  • To provide a better service to you, for instance by automatically populating forms on the web site by which you make enquiries.
  • To provide you with service information, products or services that you request from us.
  • We may (1) use personal information held about you to provide you with information about offers, promotions, goods or services which we believe may be of interest to you and (2) share your information with other Business Class Group brands and entities: Business Class Asia, PFS International, Platinum Financial Services, Soteria Trusts, Discretion Wealth Management, Lifestyle Brokers, Lifestyle Property, Lifestyle Insurance, Certainty Estate Planning in relation to ILAS products, Hong Kong, Thailand & International Property, Mortgages and General Insurance as well as Trust and Fiduciary Services. Additionally, our business partners may contact you directly about their offers, promotions, goods or services. If we do use your personal information in these ways, we will always give you the opportunity to request that your information not be used for further direct marketing in the future.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service and remind you of your password and username.
  • To pass to a contracted third party data handler to perform the above on our behalf.

Storage, Security and Processing

We strive to ensure the security, integrity and privacy of personal information submitted to the web site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, we will take all possible steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also use our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from unauthorised access to your personal information.

Data (including personal data) submitted by our customers and visitors to the web sites may be held on servers located in Hong Kong or in the data centres of Business Class Group's third party data handlers. The purposes of transfer of data outside of Hong Kong are the secure storage, back-up and retrieval of data. Business Class Group has implemented policies and procedures to safeguard the secure storage and processing of data intra-group, has verified the security arrangements of its outsourced data processors and has implemented contractual arrangements intra-group and with its outsourced data processors. You give consent to the transfer of personal data on these terms and for the purposes described above.

Correction and Access

We will endeavour to take all reasonable steps to keep accurate and up to date any information which we hold about you. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law.

Requests for access and correction, or for information regarding policies and practices and kinds of data held by the Company, should be addressed in writing to: Data Privacy Officer, Business Class Group, Level 15/16, The Hong Kong Club Building, 3A Chater Road, Central, Hong Kong.


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Links to Other Sites

We provide links to web sites outside of the Business Class Group websites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to the web site. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of using that web site and its privacy statement.